Excelerating towards a better experience, a captains story
We caught up with Captain Julian Sincock to hear about his experience with Excelerate so far and his future requirements. Julian is the Captain of busy charter yacht Princess AVK, a 48 Metre Sunseeker Motor Yacht based in the South of France – here’s what he had to say.
We have just completed our third season with Excelerate. Season 1 was a disaster with another supplier but we changed to Excelerate for Season 2 and we’ve never looked back. In Season 2 Excelerate were our VSAT satellite broadband provider and Season 3 we also bought into their Business Grade Multi Roaming 4G Data Sim capability. I have already confirmed that we will be proceeding with Excelerate for Season 4, our third year with them but this isn’t because of any contractual obligation. It’s because since we went with Excelerate my crew and my workload in managing owner and guest experience regarding our onboard internet has been a breeze compared to what it used to be.
In short Excelerate’s service works exactly how they describe and when I need their support it is there on tap, it’s like having my own IT department on-board.
A season for us is typically 12 weeks commercial charter and 6 weeks owner usage sailing anywhere in the Mediterranean, which means activity and workload is hectic to put it mildly. Some time ago I described our experience with Excelerate’s Satellite Broadband Service as the best I had ever experienced in all the time I’ve been involved in yachting, I can now say the same about their 4G data Service and whilst they may not be the cheapest, the fact that we installed one of their sims into our router at the beginning of the season and we’ve not had to touch it or buy another sim since, wherever we have cruised, makes it worth every Euro. In addition, their Yacht Connectivity Manager allows automatic or manual management of all available networks so that we can manage owner and guest requirements, expectations and costs.
The VSAT costs and performance are completely predictable but Excelerate also keep us informed each month about whether we are keeping within our 4G data bundle or we need to top it up ensuring that we never get caught out without 4G capacity or overspend unless we want to.
The other thing that I like about Excelerate is that they can integrate hardware and manage the networks in real time meaning that we don’t have a variety of suppliers blaming each other if something goes wrong. I really like the idea that they behave like an unpaid consultant and I am always bouncing ideas off them to try to keep ahead of the game and to try to further improve our onboard experience for everyone – whilst keeping costs under control. We are already discussing some ideas for next season.
So far this partnership approach with Excelerate has meant that I have been able to achieve a better service for my owner and our charter guests at lower cost.
I am struggling as to why some of my peers tolerate what might appear to be a cheaper service but then spend so many hours apologising to guests for poor internet and spend so many hours dealing with unnecessary problems which surely must be a false economy. We are not complacent and certainly don’t have money to burn so Excelerate are really competitive, probably not the cheapest, but based on our experience definitely the best value with a human touch.
Modern firefighting: The role of connected vehicles in emergency response
In critical moments, the ability for firefighters to communicate and share real-time information is indispensable. Effective communication ensures that every responder is informed and coordinated, which is paramount in executing successful emergency operations. Recognising this, many of our fire service customers are integrating advanced communication technologies across their fleet. Connectivity challenges One of the significant...
Transforming incident response with Excelerate’s DDMI
When it comes to incident response, every second is critical. Recognising this, Excelerate developed the Digital Dashboard Management Interface (DDMI)—a cutting-edge software solution designed to simplify the deployment and management of complex systems and incident command units. DDMI revolutionises how emergency response teams operate, ensuring quicker and more efficient management of resources and personnel. Rapid...
South Wales Police Upgrade CCTV Units
South Wales Police has enhanced its surveillance capabilities with the upgrade of its five mobile CCTV vans, equipping them with state-of-the-art Predator Ultra Cameras, provided by Excelerate. Powered by Excelerate’s Exstream video streaming connectivity technology, which allows multiple CCTV streams to be shared securely via the Milestone video stream sharing platform, this upgrade further enhances...
Bonded hybrid networks: The future of uninterrupted communications
Emergency responders often operate in challenging environments where reliable communication is crucial for saving lives and ensuring operational efficiency. However, the lack of reliable coverage in remote, hard-to-reach, and often unpredictable locations seriously hinders seamless communication, real-time data access, and overall productivity. Traditional connectivity solutions often fall short in these demanding scenarios. The challenge of...
Connectivity: A lifeline for emergency responders
In our everyday lives, we heavily rely on connectivity, and for emergency responders, it’s no different. Emergencies can strike anywhere at any time, including in areas where coverage is poor or where public networks are prone to becoming overloaded. This challenge is exacerbated for remote teams and vehicles that frequently move through areas with varying...
Successful ambulance pilot study proves that improvements in NHS connectivity are achievable today
A significant and successful pilot study at the East of England Ambulance Service NHS Trust (EEAST) has proved that cost effective improvements in NHS connectivity are available now and can be implemented within days, leading to better quality and more flexible patient care, improved staff wellbeing and the potential delivery of a wider range of...
High-tech racing: JRM Racing leverage top-tier communications technology
In the high-octane world of Formula 2 powerboat racing, where split-second decisions can mean the difference between victory and defeat, having reliable communication is paramount. Mette B. Bjerknes, a world championship Formula 2 powerboat pilot and co-founder of JRM Racing, understands this better than anyone. Having clear communication is crucial for JRM Racing, and we...
Live from above: How Excelerate’s UAV Streamer is enhancing emergency service efficiency
UAV (Unmanned Aerial Vehicle) technology has revolutionised the way emergency services operate. However, drone teams often face a common problem: while the pilot can see what the drone can see – nobody else can. This is where our UAV Streamer changes the game. It works seamlessly with your current drone setup, allowing everyone on your...
Linx Hub: Elevating emergency response with advanced connectivity
In the realm of emergency services, having reliable, high-speed connectivity can make significantly improve operational outcomes. The Linx Hub portable Wi-Fi hotspot has become a crucial tool for emergency responders, providing seamless and robust communication capabilities wherever needed. Here’s why this device has garnered significant popularity among first responders: Enhanced connectivity in critical situations The...
Top 5 uses for live streaming body-worn cameras
In today's world, body-worn cameras have become an indispensable tool across various industries. Excelerate’s body-worn camera with live streaming capability is no exception and stands out as a prime example of innovation. This rugged, yet compact device offers real-time situational awareness from the wearer's perspective and is currently being utilised across a multitude of applications....
