+44(0) 845 65 85 747
Willow House, Cardiff, CF3 0LW

Privacy Policy

Privacy Policy


Excelerate Technology Limited (“Excelerate”, “we”, “us”, or “our”) is strongly committed to protecting personal data.  This privacy notice describes why and how we collect and use personal data and provides information about individuals’ rights.  It applies to personal data provided to us, both by individuals themselves or by others.  We may use personal data provided to us for any of the purposes described in this privacy notice or as otherwise stated at the point of collection.

Personal data is any information relating to an identified or identifiable living person.  Excelerate processes personal data for numerous purposes, and the means of collection, lawful basis of processing, use, disclosure, and retention periods for each purpose may differ.

When collecting and using personal data, our policy is to be transparent about why and how we process personal data.  To find out more about our specific processing activities, please go to the relevant sections of this notice.

Our Processing Activities

  • Business & Corporate Contacts

Excelerate processes personal data about contacts (existing and potential customers and/or individuals associated with them) using a customer relationship management system (CRM). The collection of personal data about contacts and the addition of that personal data to the CRM is initiated by an Excelerate user and will include name, employer name, contact title, phone, email and other business contact details. Our policy is to collect only the personal data necessary for agreed purposes and we ask our customers to only share personal data where it is strictly needed for those purposes.

We use personal data foradministering, managing and developing our businesses and services
in order to run our business, including:

– managing our relationship with contacts; developing our businesses and services (such as identifying contacts needs and improvements in service delivery);

– maintaining and using IT systems;
– hosting or facilitating the hosting of events; and
– administering and managing our website and systems and applications.

Unless we are asked not to, we use contacts details to provide information that we think will be of interest about us, our products and our services.  For example, newsletters, other products and services that may be relevant and invites to events.

  • Staff

We collect personal data concerning our own employees as part of the administration, management and promotion of our business activities. Employees should refer to their Staff Handbook for information on why and how personal data is collected and processed.

  • Recruitment Applicants

When applying online for a role at Excelerate via the Excelerate website, applicants should refer to the information made available when applying for a job for details about why and how personal data is collected and processed.

  • Suppliers & Partners

We collect and process personal data about our suppliers and partners (including subcontractors and individuals associated with our suppliers and subcontractors, personal data may include, name, employer name, contact title, phone, email and other business contact details.) in order to manage the relationship, contract, to receive services and products from our suppliers.

We use personal data for the following purposes:

–       We process personal data in relation to our suppliers and their staff as necessary to receive the products or services.

–       Where a supplier is helping us to deliver products or services to our customers, we process personal data about the individuals involved in providing the services in order to administer and manage our relationship with the supplier and the relevant individuals and to provide such services to our customers.

–       Administering, managing and developing our businesses and services.We process personal data in order to run our business, including:

  • managing our relationship with suppliers;
  • developing our businesses and services (such as identifying customer needs and improvements in service delivery);
  • maintaining and using IT systems;
  • hosting or facilitating the hosting of events; and
  • administering and managing our website and systems and applications.

Unless we are asked not to, we use business contact details to provide information that we think will be of interest about us and our products or services.  For example, industry updates and insights, other services that may be relevant and invites to events.

–       Visitors to our Offices

We have security measures in place at our offices, including CCTV and building access controls.

There are signs in our office showing that CCTV is in operation. The images captured are securely stored and only accessed on a need to know basis (e.g. to look into an incident).  CCTV recordings are deleted in accordance with our policy unless an issue is identified that requires investigation (such as a theft).

We require visitors to our offices to sign in at reception and keep a record of visitors for a short period of time.  Our visitor records are securely stored and only accessible on a need to know basis (e.g. to look into an incident).

–       Visitors to our Website

Collection of Personal Data

We receive personal data, such as name, title, company address, email address, and telephone numbers, from website visitors; for example when an individual subscribes to updates from us.

Visitors are also able to send an email to us through the website. Their messages will contain the user’s screen name and email address, as well as any additional information the user may wish to include in the message.

We ask that you do not provide sensitive information (such as race or ethnic origin; political opinions; religious or philosophical beliefs; trade union membership; physical or mental health; genetic data; biometric data; sexual life or sexual orientation; and, criminal records) to us when using our website; if you choose to provide sensitive information to us for any reason, the act of doing so constitutes your explicit consent for us to collect and use that information in the ways described in this privacy statement or as described at the point where you choose to disclose this information.


We use small text files called ‘cookies’ which are placed on your hard drives to assist in personalising and enriching your browsing experience by displaying content that is more likely to be relevant and of interest to you.  The use of cookies is now a standard operating procedure for more websites. One of the purposes of cookies is to provide a convenient feature to save you time.  The purpose of a cookie is to tell the Web server that you have returned to a specific page.  For example, if you have entered a form on our website, a cookie will recall your specific information on subsequent visits.  When you return to the same website, the information you previousy provided can be retrieved.

Cookies also help us identify which pages are being used.  This helps us analyse data about users’ movements around the site as well as gather web traffic information to analyse trends and make website improvements.  A cookie in no way gives us access to your computer or any information about you, other than any data you have chosen to share with us.

If you are uncomfortable with the use of cookies, most browsers now permit users to opt-out of receiving them.  You may find other functionality in the website impaired if you disable cookies. After termination of the visit to our site, you can always delete the cookie from your system if you wish.

Use of Personal Data

When a visitor provides personal data to us, we will use it for the purposes for which it was provided to us as stated at point of collection (or as obvious from the context of the collection).  Typically, personal data is collected to:

–      subscribe to updates;

–      enquire for further information;

–      submit curriculum vitae;

–      monitor and enforce compliance with our terms and conditions for use of our website;

–      aggregate data for website analytics and improvements.

Unless we are asked not to, we may also use your data to contact you with information about Excelerate’s products, services and events, and other information which may be of interest to you.  Should visitors subsequently choose to unsubscribe from mailing lists or any registrations, we will provide instructions on the appropriate webpage, in our communication to the individual, or the individual may contact us by email to privacy@excelerate.info.

Our websites do not collect or compile personal data for the dissemination or sale to outside parties for consumer marketing purposes or host mailings on behalf of third parties.  If there is an instance where such information may be shared with a party that is not part of the Excelerate Group, the visitor will be asked for their consent beforehand.

 Data Retention

We retain the personal data processed by us for as long as is considered necessary for the purpose for which it was collected (including as required by applicable law or regulation).

Personal data may be held for longer periods where extended retention periods are required by law or regulation and in order to establish, exercise or defend our legal rights.

Use​ ​of​ ​Personal​ Data

Personal data relating to business contacts may be visible to and used by Excelerate to learn more about a business or product or service they have an interest in, and may be used for the following purposes:

  • Administering, managing and developing our businesses and services
  • Providing information about us and our range of services
  • Making contact information available to Excelerate employees
  • Identifying customers/contacts with similar needs


Excelerate do not sell or otherwise release personal data contained in the CRM to third parties for the purpose of allowing them to market their products and services without consent from individuals to do so.


We take the security of all the data we hold very seriously.  We adhere to internationally recognised security standards.  We have a framework of policies, procedures and training in place covering data protection, confidentiality and security and regularly review the appropriateness of the measures we have in place to keep the data we hold secure.

When and How We Share Personal Data and Locations of Processing

We will only share personal data with others when we are legally permitted to do so.  When we share data with others, we put contractual arrangements and security mechanisms in place to protect the data and to comply with our data protection, confidentiality and security standards.

We will not transfer personal data outside the EU without your knowledge and consent.

Personal data held by us may be transferred to:

  • Third party organisations that provide applications/functionality, data processing or IT services to us only when necessary to support us in providing our services.
    Third party organisations that otherwise assist us in providing goods, services or information
  • Auditors and other professional advisers
  • Law enforcement or other government and regulatory agencies or to other third parties as required by, and in accordance with, applicable law or regulation.

 Data Controller and Contact Information

Excelerate Technology is a Data Controller. This means we are responsible for deciding how we hold and use personal information about you. Our business address is Willow House, Pascal Close, Cardiff CF3 0LW

Excelerate’s responsible person for Data Protection is the Operations Director who can be contact via privacy@excelerate.info.

Individuals’ Rights and |How to Exercise Them

Individuals have certain rights over their personal data and data controllers are responsible for fulfilling these rights.   Further information about the rights that individuals have and how to exercise them are below.

Access to Personal Data

You have a right of access to personal data held by us as a data controller.  This right may be exercised by emailing us at privacy@excelerate.info.

We may charge for a request for access in accordance with applicable law.  We will aim to respond within the legally required time limits.

 Amendment of Personal Data

To update personal data submitted to us, you may email us at privacy@excelerate.info.

Once we are informed that any personal data processed by us is no longer accurate, we will make corrections (where appropriate) based on your updated information.

Withdrawal of Consent

Where we process personal data based on consent, individuals have a right to withdraw consent at any time. To withdraw consent to our processing of your personal data please email us at privacy@excelerate.info or, to stop receiving an email from a Excelerate marketing list, please click on the unsubscribe link in the relevant email received from us.

Other Data Subject Rights

This privacy statement is intended to provide information about what personal data we collect about you and how it is used.  As well as rights of access and amendment referred to above, individuals may have other rights in relation to the personal data we hold, such as a right to erasure/deletion, to restrict or object to our processing of personal data and the right to data portability.

If you wish to exercise any of these rights, please send an email to privacy@excelerate.info.


We hope that you won’t ever need to, but if you do want to complain about our use of personal data, please send an email with the details of your complaint to privacy@excelerate.info.  We will look into and respond to any complaints we receive.

You also have the right to lodge a complaint with the Information Commissioner’s Office, the UK supervisory authority for data protection issues.

Changes to this Privacy Notice

We reserve the right to update this privacy notice at any time.