Norfolk are the most recent UK Fire & Rescue Services to take advantage of Excelerate’s market leading solutions including a portable satellite terminal and the on-board technology for their new Incident Command Unit.

The new technology will be deployed at major incidents across the Norfolk region enabling the sharing of critical information – data, video and voice – to support incident management and will serve to strengthen the resilience and operation response of the service.

Norfolk Fire and Rescue Service are pleased to be part of a solid partnership with Excelerate developing a robust incident ground communications system using the most up to date technology. Norfolk is a predominantly rural county and mobile communication can be challenging, the provision of portable satellite terminals will provide a vital level of resilience within our new Control Unit.

Group Manager Tim Edwards, Head of Technical Support.

Technology provided includes

  • Portable Satellite Terminal with access to Excelerate’s Enhanced Resilience Satellite Network (ERSN)
  • Access to local 3G/4G Networks
  • Access to free to air channels e.g SKY News
  • Digital Dashboard Management Interface (DDMI)to support ease of use
  • Control room with 2 x operator positions fully equipped with PCs and wall mounted monitors
  • External briefing screen


Excelerate continues to be the technology supplier of choice to the Emergency Services, providing resilient communications solutions to a wide range of responders, including the Hazardous Area Response Teams (HART) and Northamptonshire Police and Northamptonshire Fire & Rescue Service with their Joint Command Unit.

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