Excelerating towards a better experience, a captains story
We caught up with Captain Julian Sincock to hear about his experience with Excelerate so far and his future requirements. Julian is the Captain of busy charter yacht Princess AVK, a 48 Metre Sunseeker Motor Yacht based in the South of France – here’s what he had to say.
We have just completed our third season with Excelerate. Season 1 was a disaster with another supplier but we changed to Excelerate for Season 2 and we’ve never looked back. In Season 2 Excelerate were our VSAT satellite broadband provider and Season 3 we also bought into their Business Grade Multi Roaming 4G Data Sim capability. I have already confirmed that we will be proceeding with Excelerate for Season 4, our third year with them but this isn’t because of any contractual obligation. It’s because since we went with Excelerate my crew and my workload in managing owner and guest experience regarding our onboard internet has been a breeze compared to what it used to be.
In short Excelerate’s service works exactly how they describe and when I need their support it is there on tap, it’s like having my own IT department on-board.
A season for us is typically 12 weeks commercial charter and 6 weeks owner usage sailing anywhere in the Mediterranean, which means activity and workload is hectic to put it mildly. Some time ago I described our experience with Excelerate’s Satellite Broadband Service as the best I had ever experienced in all the time I’ve been involved in yachting, I can now say the same about their 4G data Service and whilst they may not be the cheapest, the fact that we installed one of their sims into our router at the beginning of the season and we’ve not had to touch it or buy another sim since, wherever we have cruised, makes it worth every Euro. In addition, their Yacht Connectivity Manager allows automatic or manual management of all available networks so that we can manage owner and guest requirements, expectations and costs.
The VSAT costs and performance are completely predictable but Excelerate also keep us informed each month about whether we are keeping within our 4G data bundle or we need to top it up ensuring that we never get caught out without 4G capacity or overspend unless we want to.
The other thing that I like about Excelerate is that they can integrate hardware and manage the networks in real time meaning that we don’t have a variety of suppliers blaming each other if something goes wrong. I really like the idea that they behave like an unpaid consultant and I am always bouncing ideas off them to try to keep ahead of the game and to try to further improve our onboard experience for everyone – whilst keeping costs under control. We are already discussing some ideas for next season.
So far this partnership approach with Excelerate has meant that I have been able to achieve a better service for my owner and our charter guests at lower cost.
I am struggling as to why some of my peers tolerate what might appear to be a cheaper service but then spend so many hours apologising to guests for poor internet and spend so many hours dealing with unnecessary problems which surely must be a false economy. We are not complacent and certainly don’t have money to burn so Excelerate are really competitive, probably not the cheapest, but based on our experience definitely the best value with a human touch.
PATIENTS BENEFIT FROM STRENGTHENED INTERNET CONNECTIVITY TRIAL AT FOUR NHS HOSPITAL EMERGENCY DEPARTMENTS
The East of England Ambulance Service NHS Trust (EEAST) has awarded a contract to trial the provision of significantly enhanced internet connectivity at four hospital emergency departments, where access to the internet has traditionally been poor or non-existent. The Hybrid Connex solution from emergency services connectivity specialists Excelerate Technology was one of a number tested...
Watch this space: Highlights from the Emergency Tech & Services Show
A huge thank you to everyone who joined us at the Emergency Tech & Services Show at the NEC, Birmingham! Our team had a fantastic time connecting with new and existing faces. We hope you gained value in meeting with our team and customers to share the innovation and progress being made to transform operations...
10 years since the UK NATO Summit
“A key thing for any commander is to have a clear understanding of exactly what is happening on the ground.From start to finish of NATO 2014, we were situationally aware. We wanted to make sure we could manage resources and respond to tactical and strategic operations as required – Excelerate’s support enabled precisely that.” Nigel...
Connect your world at the Emergency Services Show and Emergency Tech Show 2024
Join us at the Emergency Services Show, co-located with the Emergency Tech Show, and discover how technology is revolutionising how responders operate. Whether you're eager to explore the latest emerging technologies or seeking innovative solutions for enhancing remote communications, this event is not to be missed! A fresh approach in a new location This year,...
From CCTV units to smart ambulances: The tech that’s enhancing how emergency services operate
In today’s technology-driven world, the importance of connectivity in emergency service vehicles cannot be overstated. From telemedicine and smart ambulances to real-time surveillance and CCTV units, the integration of advanced connectivity solutions has revolutionised how emergency services operate, improving efficiency, coordination, and outcomes. In this blog, we take a closer look at how this connectivity...
Optimised cellular performance: Ensuring reliable connectivity under pressure
Cellular networks have become indispensable for ensuring seamless connectivity, but in remote or densely populated areas, challenges still persist. In emergency response scenarios, weak cellular coverage is more than just an inconvenience—it can be life-threatening. Understanding the causes of weak cellular signals and addressing them effectively is crucial for ensuring robust connectivity in critical moments....
Modern firefighting: The role of connected vehicles in emergency response
In critical moments, the ability for firefighters to communicate and share real-time information is indispensable. Effective communication ensures that every responder is informed and coordinated, which is paramount in executing successful emergency operations. Recognising this, many of our fire service customers are integrating advanced communication technologies across their fleet. Connectivity challenges One of the significant...
Transforming incident response with Excelerate’s DDMI
When it comes to incident response, every second is critical. Recognising this, Excelerate developed the Digital Dashboard Management Interface (DDMI)—a cutting-edge software solution designed to simplify the deployment and management of complex systems and incident command units. DDMI revolutionises how emergency response teams operate, ensuring quicker and more efficient management of resources and personnel. Rapid...
South Wales Police Upgrade CCTV Units
South Wales Police has enhanced its surveillance capabilities with the upgrade of its five mobile CCTV vans, equipping them with state-of-the-art Predator Ultra Cameras, provided by Excelerate. Powered by Excelerate’s Exstream video streaming connectivity technology, which allows multiple CCTV streams to be shared securely via the Milestone video stream sharing platform, this upgrade further enhances...
Bonded hybrid networks: The future of uninterrupted communications
Emergency responders often operate in challenging environments where reliable communication is crucial for saving lives and ensuring operational efficiency. However, the lack of reliable coverage in remote, hard-to-reach, and often unpredictable locations seriously hinders seamless communication, real-time data access, and overall productivity. Traditional connectivity solutions often fall short in these demanding scenarios. The challenge of...
